Previous incidents

Core HR and Team Scheduling Services issues are now resolved.

We will continue to monitor closely

CoreHr and Team Scheduling Service issues resolved

We have resolved the issues with TeamHub, which prevented some employees at locations with facial recognition from clocking-in. We continue to conduct additional testing and are closely monitoring the situation to ensure all systems remain normal.

A small number of customers are currently experiencing an issue with TeamHub, which is preventing employees at locations with clock-in via facial recognition from clocking-in. Our team is currently investigating this issue and will issue a fix as soon as possible. If your device(s) is impacted, we recommend managers manually record clock-in/out times in TeamLive until this issue is resolved.

Google has resolved the issues with Dialogflow, and our team has confirmed that Carri is once again fully functional.